Reservation Agent (H/F)

Offer Summary

• Contract Type: Permanent
• Start Date: October 2025
• Contract Duration: Permanent
• Experience Required: 2/3 years
• Location: Venezia, Italia
• Salary Range: 1,990 gross per month for 14 months =27,857 RAL (=Gross Annual Salary) + bonus 8%

Missions

As a member of the Reservation team and reporting to the Director of Reservations & Revenue, the Reservation Agent will be responsible for : Manage guest room bookings with a high level of professionalism, accuracy, and personalized service. Coordinate with other departments to ensure a seamless and memorable guest experience from the moment of booking.

Main Missions

• Provide exemplary service in handling all reservation inquiries via phone, email, and third-party channels.
• Maintain expert-level knowledge of property features, luxury amenities, promotions, and local attractions.
• Capture and input accurate guest information into the Property Management System.
  Anticipate guest needs and personalize reservation experiences (e.g., special occasions, VIPs, repeat guests).
• Coordinate closely with Sales, Concierge, Front Office, and Housekeeping to ensure a seamless guest experience.
• Ensure all guest data and communication are handled confidentially and professionally.                                                                                                            

Desired Profile

Joining our team means embracing a journey where tailored service, attention to detail, and service excellence are at the heart of everything we do.

Beyond technical skills, we are looking for personalities aligned with Airelles' values: passionate, authentic, creative, and with entrepreneurial spirit.

• Experience: minimum 2 years
• Languages: English is required; knowledge of additional languages is a plus
• Software Skills: Mews, Welfare

Benefits

Joining the (Maison name) team means beginning your own story, which we will build together.
We support you throughout your journey by offering opportunities for growth, training, and mobility across our Maisons. At Airelles, we strive to create a warm, collaborative environment where everyone can thrive.

 

You will also benefit from:

• Transport allowance:
• Staff restaurant
• Housing
• Work conditions (no split shifts, 2 days off/week, etc.)
• Bonuses (uniform, referral)
• Profit-sharing
• Activities & events
• Other perks (resort discounts, etc.)
• Group discounts
• Vendredi Platform: X volunteer days funded by the employer

 

Recruitment process

Recruitment Process

Our recruitment process involves 3 steps:

• Pre-selection based on application (CV + cover letter)
• HR interview (remote or onsite) to discuss your background, motivation, and alignment with our values
• Technical interview with the operational manager to assess soft and hard skills 

We are committed to replying personally to all applicants, regardless of the outcome.

Legal Mentions

(Maison name) is committed to diversity as a key strength and performance driver. We promote gender equality and support the professional inclusion, access, and retention of people with disabilities.