Missions

Key Duties And Responsibilities

Planning and Organising

• Plan manpower requirements to achieve an efficient usage of labour, considering business needs and seasonal trends.
• Prepare yearly budgets for housekeeping & laundry.
• Remain fully accountable for revenue objectives.
• Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.
• Work with executive team colleagues across the hotel to ensure all guest requirements are met.
  

 Operations

• Oversee and manage the entire housekeeping and laundry function of the hotel.  Set and review standards and ensures that, through effective training, they are communicated to all housekeeping staff.
• Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.
• Ensure health & safety requirements are adhered to.

Departmental Leadership

• Ensure that housekeeping professionals are fully aware of hotel strategy, and that their work is aligned with these requirements
• Liaise with HR over all employee matters including recruitment and interviewing.
• Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members.          
• Control payroll and business expenses of the department.
• Manage relationships and contracts with suppliers.
• Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
• Ensure that lost and found articles are stored properly and that the correct logs are maintained.
• Co-ordinate work of external contract cleaners if required.
• Ensure that par levels of linen, towelling and uniforms are current, a summary report should be sent to the GM or designate.
• Develop and maintain a motivational working environment within the department and positive relations with other departments.
• Train staff to become multi skilled in all facets of housekeeping.
• Initiate measures to minimize all wastage of materials and amenities are used in the department.

Desirable Qualifications

• The Executive housekeeper must speak fluent English, and the language of the local country.
• He / She must have not less than five years’ operating experience in a luxury hotel housekeeping department.